Política de reembolso
RETURN & REFUND POLICY
At GattaBeauty, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, cancellations and refunds are handled.
14-DAY RETURN PERIOD
You may request a return within 14 days of receiving your order, subject to the conditions and exceptions described below.
For consumers who are entitled to a statutory right of withdrawal under European Union law, nothing in this policy limits or excludes that right.
To request a return, please contact us at support@gattabeauty.com before sending any product back.
RETURN CONDITIONS
To be eligible for a return, the product should be returned in the condition in which it was received, together with its original packaging, accessories and any other items supplied with it, where applicable.
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning. You may, however, be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.
Please keep your order confirmation or other proof of purchase.
BEAUTY, COSMETIC AND HYGIENE PRODUCTS
For health and hygiene reasons, sealed products that are not suitable for return once unsealed may not be eligible for return after the seal has been broken, where this exception is permitted by applicable consumer law.
This may include certain cosmetics, skincare products, personal-care items, applicators or other hygiene-sensitive products.
This exception does not affect your statutory rights where a product is defective, damaged, incorrect or otherwise not in conformity with the purchase contract.
HOW TO REQUEST A RETURN
Before returning an item, contact us at support@gattabeauty.com and provide:
• your name;
• your order number;
• the product you wish to return; and
• the reason for the return.
If the product arrived damaged, defective or incorrect, please also provide photographs where reasonably possible so that we can assess the issue promptly.
We will provide the appropriate return instructions after reviewing your request.
Please do not send products to an address shown on the original parcel without first contacting us, as the appropriate return address may differ.
RETURN SHIPPING COSTS
If you exercise a right of withdrawal or return an eligible product because you changed your mind, the direct cost of returning the product is your responsibility, unless we state otherwise or applicable law requires otherwise.
If we supplied an incorrect, defective, damaged or non-conforming product, we will provide an appropriate remedy in accordance with applicable law and, where required, bear the necessary return costs.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective or different from what you ordered.
Contact support@gattabeauty.com with your order number and details of the problem. We will assess the issue and provide an appropriate solution in accordance with your applicable consumer rights.
REFUNDS
Once a returned product has been received and assessed, we will notify you regarding the refund.
When a refund is due, it will normally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Where a consumer validly exercises a statutory right of withdrawal, refunds will be made within the period required by applicable law. Where legally permitted, reimbursement may be withheld until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Any original standard delivery costs will be refunded where required by applicable consumer law. Additional costs resulting from a customer's choice of a more expensive delivery method than the least expensive standard delivery option offered by us are not refundable where permitted by law.
ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at support@gattabeauty.com.
If the order has not yet been processed, we will make reasonable efforts to cancel it. If it has already been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed instead.
This does not affect any statutory cancellation or withdrawal rights you may have.
NON-RETURNABLE ITEMS
Certain products may be excluded from return where permitted by law, including:
• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
• personalized or custom-made products;
• products that cannot be returned due to their nature or condition where an applicable legal exception exists; and
• gift cards, where permitted by applicable law.
Statutory rights relating to defective or non-conforming goods remain unaffected.
EXCHANGES
If you would like a different product, please contact us. Depending on the circumstances, the simplest procedure may be to return the eligible original item and place a new order.
CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict or waive mandatory consumer rights available under Portuguese law, European Union consumer protection legislation or other applicable mandatory consumer law.
CONTACT US
For questions about returns, refunds or cancellations, please contact:
GattaBeauty
Email: support@gattabeauty.com
Last updated: 15 August 2026